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‎08-12-2026 05:49 PM - edited ‎08-12-2026 05:53 PM

HP Recommended
Product: HP t530 Thin Client (1AG42AV)

Hi all,

 

I'm hoping someone has come across this before.

 

I've got a fleet of HP t530 thin clients running ThinPro 8.0 that were discovered and imported into HPDM using an IP range, the devices are online and communicating correctly with HPDM. The device properties show:

  • HP t530 Thin Client
  • ThinPro 8.0.0
  • Agent version 5.0.3675.41638

However all devices are being placed under the 'Unidentified' OS family rather than ThinPro 8.0 so I can't deploy any ThinPro 8.0 templates or task sequences to them. If I switch to the ThinPro 8.0 category and try to deploy a template, HPDM reports that no valid devices are available.

What's confusing is that HPDM clearly knows the devices are running ThinPro 8.0.0, as it's displayed in the Operating System column.

 

Has anyone seen this before?

  • Is there a way to force the devices to be re-categorised from Unidentified to ThinPro 8.0?
  • Does the HPDM agent need to re-register somehow?
  • Would deleting and re-discovering the devices fix it, or is there another recommended approach?

I'd prefer to avoid reimaging or factory resetting 30+ devices if possible.

 

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