• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Desktop - TE01-0014
Microsoft Windows 10 (64-bit)

This is a brand new HP ENVY Desktop - TE01-0014. I have the sleep option set at one hour, the mouse and keyboard setup to allow wake computer, I have checked mouse and keyboard for driver updates. The computer WILL NOT WAKE UP. I have contacted HP about my problem and they said they would send me a return label, the computer is less than two weeks old and under the thirty day return policy.  This must be a simple fix and I do not want to reinstall all my programs. I will appreciate you'll help!!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

This may or may not be a simple fix.

 

It could be a hardware problem.

 

I suggest you return the PC for HP factory service or exchange the PC for a new one.

 

Regards

View solution in original post

3 REPLIES 3
HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

This may or may not be a simple fix.

 

It could be a hardware problem.

 

I suggest you return the PC for HP factory service or exchange the PC for a new one.

 

Regards

HP Recommended

I thank you for your time and thought!!!

HP Recommended

Hi,

 

You're very welcome.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.