HP ENVY Desktop - TE01-0014 will not wake up from sleep mode

[Toyoungtodieold]

This is a brand new HP ENVY Desktop - TE01-0014. I have the sleep option set at one hour, the mouse and keyboard setup to allow wake computer, I have checked mouse and keyboard for driver updates. The computer WILL NOT WAKE UP. I have contacted HP about my problem and they said they would send me a return label, the computer is less than two weeks old and under the thirty day return policy.  This must be a simple fix and I do not want to reinstall all my programs. I will appreciate you'll help!!

[Grzwacz · Accepted solution]

Greetings,

Welcome back to the forum.

I am not a HP employee.

This may or may not be a simple fix.

It could be a hardware problem.

I suggest you return the PC for HP factory service or exchange the PC for a new one.

Regards

[Toyoungtodieold]

I thank you for your time and thought!!!

[Grzwacz]

Hi,

You're very welcome.

Regards