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HP ENVY Desktop - TE01-0014 will not wake up from sleep mode

HP ENVY Desktop - TE01-0014
Microsoft Windows 10 (64-bit)

This is a brand new HP ENVY Desktop - TE01-0014. I have the sleep option set at one hour, the mouse and keyboard setup to allow wake computer, I have checked mouse and keyboard for driver updates. The computer WILL NOT WAKE UP. I have contacted HP about my problem and they said they would send me a return label, the computer is less than two weeks old and under the thirty day return policy.  This must be a simple fix and I do not want to reinstall all my programs. I will appreciate you'll help!!

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HP ENVY Desktop - TE01-0014 will not wake up from sleep mode

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

This may or may not be a simple fix.

 

It could be a hardware problem.

 

I suggest you return the PC for HP factory service or exchange the PC for a new one.

 

Regards

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HP ENVY Desktop - TE01-0014 will not wake up from sleep mode

I thank you for your time and thought!!!

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HP ENVY Desktop - TE01-0014 will not wake up from sleep mode

Hi,

 

You're very welcome.

 

Regards

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