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‎09-02-2016 07:22 PM

HP Recommended
Product: HP Envy 23 all in one.
Operating System: Microsoft Windows 10 (64-bit)
HP Envy 23 all in one C030. Blank Screen, Light Power on, Fan running. After I opened legacy boot and my cat kicked power cord. Help me plz.
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2016 07:07 AM

HP Recommended

Hi there @ZiECloNE,

 

Welcome to the HP Support Forums!  I understand that you are no longer able to start your computer after a "pet event".  I am happy to assist you with this.

 

Be sure to check all of your connections, the power cord, the power adapter, and maybe try a different power outlet, and a direct wall connection.  If there is no change then try following: HP Desktop PCs - Computer Does Not Start (Windows 10,8)

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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6 REPLIES 6

‎09-06-2016 07:07 AM

HP Recommended

Hi there @ZiECloNE,

 

Welcome to the HP Support Forums!  I understand that you are no longer able to start your computer after a "pet event".  I am happy to assist you with this.

 

Be sure to check all of your connections, the power cord, the power adapter, and maybe try a different power outlet, and a direct wall connection.  If there is no change then try following: HP Desktop PCs - Computer Does Not Start (Windows 10,8)

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-06-2016 07:42 AM

HP Recommended
I did but my computer still blank screen while power light on.
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‎09-06-2016 08:42 AM

HP Recommended

Did you follow the steps in that document for a blank display? I am just verifying whether you are good or still having some trouble.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-06-2016 07:59 PM

HP Recommended
Yes I did but I can't because my computer stuck in the blank screen fan running power light on. It still same
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‎09-07-2016 06:11 AM

HP Recommended

OK, if you tried the steps that document would have pointed you to for an All-in-One, meaning this one: HP and Compaq All-in-One and HP TouchSmart Desktop PCs - Screen is Blank after Starting the Computer, and there was still no change the only option would be to use that link in the page to contact HP, It is to create a case and contract HP Phone support. It will likely need to be serviced.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎09-07-2016 07:39 PM

HP Recommended

I solved it.The problems from ram.

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