HP Envy 750 - Intel CSME tool reports "This system is vulnerable"

[KW115]

Kumar,

This problem existed long before my use of the most current version of Windows 10 or any insider version. I have been updating my system from all channels (HP, MS, Intel, etc...) in an attempt to remedy the security vulnerability. 

Recovering to an older version of Windows 10 is an unreasonable ask, as the security vulnerability has existed in all software and hardware configurations on my machine for at least the past 12-18, and at least since it was first discovered. 

Is this an HP security vulnerability, or an Intel security vulnerability, or a Microsoft security vulnerability????

Kevin

[The_Fossette]

@KW115

I recommend you refer to the below article and it has all the information you are looking for and the fix.

https://www.intel.com/content/www/us/en/support/articles/000031784/technologies.html

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[KW115]

Appreciate your attempt to help.

But pointing me to a link, which then branches off into numerous other links, and a very technical discussion of which, as a home user, I have no business trying to correctly interpret, and then willy-nilly blindly downloading stuff and install ,"Hoping" I don't destroy my system, doesn't move me any closer to THE solution.

For example, I'm assuming you are a smart IT professional. However.... if I was to point you to a link and say it is all there, and you were looking for help diagnosing noise from a diesel engine, while you might drive a truck with a diesel engine, you might not be an expert in such engines, and while the documentation might be excellent for a diesel engine specialist, it is meaningless to you.

What new information would I need to provide you to allow you to more precisely point me to the solution to the security vulnerability I presently have? I regularly use HP tools, Intel tools, and Windows tools, and they all say there are no updates available and I am current.

Kevin

[Kumar0307]

@KW115

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

[KW115]

Kumar,

Given the high number of views on this thread, and the fact that I have indeed tried numerous HP support channels/tools, and have tried HP Tech Support directly, I have been denied service Tech Support service unless I subscribe to and pay a tech support annual subscription charge, or a one time single problem support charge. In both cases, HP Tech Support support promises ONLY "best effort", and the charges are NOT refundable if they can not fix or find a solution to my problem. 

I'm sure MANY other HP customers who participate in this HP sponsored forum would very much like to know how to solve this potentially damaging security vulnerability.

Kevin

[Kumar0307]

@KW115

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[KW115]

Kumar,

Another dead end! I had already shared with you I had been down this path. When you send you had bought my problem to the attention of an appropriate team within HP, I had hope you did just that. But no, you sent it to the very  beginning of the HP support queue the process, as if I hadn't already been there, shared must frustrations, explained my position, etc... 

So I am back here again asking HP to step up to the plate and address the SECURITY VULNERABILITY. This is a much broader issue, and not confined to just my HP desktop!!

btw... Here is the response I got from the HP appropriate group your passed my issue to. Take speical note of the group that responses - "HP Social Media Support "  not exactly any sort of technical team!!!

Hello,

I regret to inform you that your unit has reached End of Support Life, which means that HP no longer has access to recovery discs, hardware or software for your system. If you prefer you can contact either our Home & Home Office Group or our Commercial Department in your area to see what current models may fit your needs. You also have the option of taking it to a local repair shop in your area.

If you have concerns about security I would recommend looking into the anti-virus software. 

We apologize for the inconvenience.

-HP Social Media Support 

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[KW115]

Kumar,

What is your plan to resolve? 

Kevin

[Kumar0307]

@KW115

Hi, that was the last option of support. As the previous agent said, the product is pretty old and has reached its end of support. You may take it to a local repair shop for service.

[KW115]

Kumar,

Where you sent me was the first support option! Where chatbots and scripted responses are the norm. Scanning of operating software with DMS and 

My HP Desktop has a design flaw. You know it, and I know it. And I suspect the 600 people watching this thread also know it which is why they are watching this thread!

My HP Desktop Envy 750-177c has an HP security vulnerability being reported by the CSME tool. This is not a consumer issue. It is an HP issue. It was built with that flaw! A "local repair shop" is not designed to remediate HP security vulnerability design flaws. Scanning of operating system  software with SFC and DISM report no errors. Scanning with HP hardware diagnostics tools reports no errors. Bios is current, Windows is current, all apps and drivers are current. 

Please reconsider your last response.