HP IR, remote control

[59_Sss]

Hi,

I have a trouble with my IR receiver and remote control. I have on my PC Windows Media Center and I want to use it for watching a TV on my computer. But it doesn't work. I have visited a lot of forums like HP forum and a lot of others. People were giving advices like: Go to TASK MANAGER and allow something or  go to DEVICE MANAGER and look for eHome IR.. But I don't have any eHome IR in my device manager.

My IR reciever is connected, I know it, because when I click something on my remote control, on my IR reciever appears a red LED indicator on a while, but it does not do anything. I can't solve this problem, I don't know what's the problem (driver, connecting..)

Please help me with solving this problem.

Thanks, 59_Sss

PHOTOS:

[59_Sss]

Hi,

I have a trouble with my IR receiver and remote control. I have on my PC Windows Media Center and I want to use it for watching a TV on my computer. But it doesn't work. I have visited a lot of forums like HP forum and a lot of others. People were giving advices like: Go to TASK MANAGER and allow something or  go to DEVICE MANAGER and look for eHome IR.. But I don't have any eHome IR in my device manager.

My IR reciever is connected, I know it, because when I click something on my remote control, on my IR reciever appears a red LED indicator on a while, but it does not do anything. I can't solve this problem, I don't know what's the problem (driver, connecting..)

Please help me with solving this problem.

Thanks, 59_Sss

PHOTOS:

[KrazyToad]

@59_Sss

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that you are having issues settings up your computer with your IR Remote Control

I'll try my best to help

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02258913 to help you set Up the IR Remote Control and Windows Media Center

If the issue persists, I would request you to contact our Phone Support and our Support Engineers should be able to help you sort this out

1) Click on this link - www.hp.com/contacthp/ 

2) Click on "Continue as guest". 

3) Enter the serial of your device. You can refer to this Link: hp.care/2bygf7l for help in locating your Serial Number.

4) Select the country from the drop-down. 

5) Click on "Show Options". 

6) Fill the web-form. A case number and phone number will now populate for you.
 

Keep me posted if you need further assistance

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted"