HP Laptop with booting error - 9 hours on chat, won't take computer for repair

[magpie6]

After starting Windows 11 update, laptop would not restart. I worked with Microsoft and they couldn't fix it. I took it to local repair and they said it is under warranty to return it to HP. I have now been on a chat with HP for 9 hours. They keep shuffling agents, 10 times now. They will not take it for repair. They have had me run the same steps 4-5 times. This is the worst customer service I have ever had!

[Anand_Andy]

Hi @magpie6,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY X360 15.6 Inch 2-In-1 Laptop PC 15-Es0000. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

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