HP Motherboard

[KatieKing]

Dear HP Customer Support,

I am writing to express my disappointment regarding an issue I’ve encountered with my HP computer. I purchased this device approximately 18 months or so ago, expecting the reliability and quality that HP is known for. However, I am now facing a complete failure of the motherboard, rendering the computer unusable due to the charge not holding. I am in grad school and am an avid user of your products. I trusted this product to carry me through this challenging program. 

This kind of failure in such a relatively short period of time is extremely frustrating and concerning, especially considering the investment I made in this device. I have used the computer responsibly and only for typical personal/work purposes. I did not expect to encounter a critical hardware issue so soon after purchase, especially one as serious and costly as a motherboard failure.

While I understand that the standard warranty period may have expired, I believe this type of hardware malfunction points to a potential defect or issue in manufacturing. I respectfully request that HP review this situation and consider providing a repair, replacement, or cost-sharing option as a gesture of goodwill and commitment to customer satisfaction.

Please advise on how to proceed. I can provide the serial number,  proof of purchase, and any additional information required upon request.

Thank you for your attention to this matter. I look forward to your prompt response.

Katie King

[Hawks_Eye]

Hi @KatieKing 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye