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‎11-02-2016 04:11 PM

HP Recommended
Product: HP RX713A - Keyboard & Mouse
Operating System: Microsoft Windows 8.1 (32-bit)

Purchased new packaged HP RX713a (Keyboard & Mouse) had it unpack for a while. While moving package box had open, however the USB receiver is  now missing.  I have old (original) keyboard and mouse with receiver (USB) currently using it.I atemped to use old USB with new Keyboard and mouse. It does not  work.  I replaced all batteries.  I am a novice with computer what can I do. Try to research and I the more I searched the more I got  confused.  Model is HP TouchSmart IQ816 PC with 8.1 Windows.  

 

Can someone help me out. I will greatly be apprecatd. 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2016 05:04 PM - edited ‎11-02-2016 05:07 PM

HP Recommended

@bellaluna, welcome to the forum.

 

It is my understanding that the only receiver that works is the one that comes with the mouse and keyboard.  Therefore, I don't believe that you will be able to get a new receiver.  With that said, you can check HP Partsurfer to see if it shows any possibilities.

 

I lost the receiver to one of my Microsoft mice and it is now useless.  They don't sell the receivers separately.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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‎11-02-2016 05:04 PM - edited ‎11-02-2016 05:07 PM

HP Recommended

@bellaluna, welcome to the forum.

 

It is my understanding that the only receiver that works is the one that comes with the mouse and keyboard.  Therefore, I don't believe that you will be able to get a new receiver.  With that said, you can check HP Partsurfer to see if it shows any possibilities.

 

I lost the receiver to one of my Microsoft mice and it is now useless.  They don't sell the receivers separately.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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