HP Omen Command Centre will not launch

[alkarimk]

I recently purchase an HP Omen Obelisk Desktop Product Number 4NN05AA#ABL.  I am runnoing Windows 10 home, biuld 17134.  The Omen Command Centre ran fine until my system installed a number of updates recommended by the HP Support Assistance and Windows Update service, these applied to my system on Thusday March 11, 2019.

After the updates the Omen Command Centre would not start.  I do not get an error message, or any other warning from the app or otherwise.   I tried a system restore, tried to uninstall and reinstall the HP Omen drivers and the application.  I have tried instaling various HP softpacks (E.G. SP93236).  I have also tried to install the Omen Command Centre from the Microsoft Store.  The app will not start!

I contacted HP support and I have a copuple of outstanding support case #'s with them.  I had a HP techinician remote into my machine and spend around 1.5 hours trying to install, uninstall and reinstall various versions of the Omen Command Centre, in the end they gave up and told me they would investigate and provide me with a solution.   A couple of days later I received t a voice mail from HP Support.  Their solution was to ask me to ensure my machine had all current updates and to reinstall the Omen Command Cente from Windows Store again.  Which leaves me in the same situation I was at the start of all this.  However I do keep getting following error in the Event Viewer under the Application Log.

Does anybody have a solution for this issue, you assistance would be appreated.

Log Name: Application
Source: Application Error
Date: 2019-04-21 12:28:06 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-HP
Description:
Faulting application name: OmenCommandCenterBackground.exe, version: 7.5.1.0, time stamp: 0x5c8240f5
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xb9f4a0f1
Exception code: 0xe0434352
Fault offset: 0x000000000003a388
Faulting process id: 0x2618
Faulting application start time: 0x01d4f85f32cad963
Faulting application path: C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6\win32\OmenCommandCenterBackground.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: bd70bd5f-d3e9-4c69-968a-58e9a5b309d3
Faulting package full name: AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6
Faulting package-relative application ID: AD2F1837.OMENCommandCenter
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-04-21T16:28:06.152630200Z" />
<EventRecordID>8348</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-HP</Computer>
<Security />
</System>
<EventData>
<Data>OmenCommandCenterBackground.exe</Data>
<Data>7.5.1.0</Data>
<Data>5c8240f5</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17134.556</Data>
<Data>b9f4a0f1</Data>
<Data>e0434352</Data>
<Data>000000000003a388</Data>
<Data>2618</Data>
<Data>01d4f85f32cad963</Data>
<Data>C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6\win32\OmenCommandCenterBackground.exe</Data>
<Data>C:\windows\System32\KERNELBASE.dll</Data>
<Data>bd70bd5f-d3e9-4c69-968a-58e9a5b309d3</Data>
<Data>AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6</Data>
<Data>AD2F1837.OMENCommandCenter</Data>
</EventData>
</Event>

[sandytechy20]

@alkarimk

Welcome to HP support community.

As you have tried all the possible steps and issue still persists, perform system recovery to fix the issue.

Refer this HP document for the steps to perform system recovery:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[alkarimk · Accepted solution]

Decide today  thatI have a little time to sit down and recover my operating system as suggested by HP Staff

Checked the Omen Command Centre and it did not launch.

Decided to run Windows Updates before recover process - it installed 2019-04 Cumulative Updated for Windows 10 1803 KB4493437

Reboot!  One more time 🙂

OMG the Omen Command Centre is now working. 

The issue looks like isome component of KB4493437 has solve my issue.

Hope it stays this way now!

[sandytechy20]

@alkarimk

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.