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HP Recommended
HP Omen Obelisk Desktop
Microsoft Windows 10 (64-bit)

I recently purchase an HP Omen Obelisk Desktop Product Number 4NN05AA#ABL.  I am runnoing Windows 10 home, biuld 17134.  The Omen Command Centre ran fine until my system installed a number of updates recommended by the HP Support Assistance and Windows Update service, these applied to my system on Thusday March 11, 2019.

 

After the updates the Omen Command Centre would not start.  I do not get an error message, or any other warning from the app or otherwise.   I tried a system restore, tried to uninstall and reinstall the HP Omen drivers and the application.  I have tried instaling various HP softpacks (E.G. SP93236).  I have also tried to install the Omen Command Centre from the Microsoft Store.  The app will not start!

 

I contacted HP support and I have a copuple of outstanding support case #'s with them.  I had a HP techinician remote into my machine and spend around 1.5 hours trying to install, uninstall and reinstall various versions of the Omen Command Centre, in the end they gave up and told me they would investigate and provide me with a solution.   A couple of days later I received t a voice mail from HP Support.  Their solution was to ask me to ensure my machine had all current updates and to reinstall the Omen Command Cente from Windows Store again.  Which leaves me in the same situation I was at the start of all this.  However I do keep getting following error in the Event Viewer under the Application Log.

 

Does anybody have a solution for this issue, you assistance would be appreated.

 

Log Name: Application
Source: Application Error
Date: 2019-04-21 12:28:06 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-HP
Description:
Faulting application name: OmenCommandCenterBackground.exe, version: 7.5.1.0, time stamp: 0x5c8240f5
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xb9f4a0f1
Exception code: 0xe0434352
Fault offset: 0x000000000003a388
Faulting process id: 0x2618
Faulting application start time: 0x01d4f85f32cad963
Faulting application path: C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6\win32\OmenCommandCenterBackground.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: bd70bd5f-d3e9-4c69-968a-58e9a5b309d3
Faulting package full name: AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6
Faulting package-relative application ID: AD2F1837.OMENCommandCenter
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-04-21T16:28:06.152630200Z" />
<EventRecordID>8348</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-HP</Computer>
<Security />
</System>
<EventData>
<Data>OmenCommandCenterBackground.exe</Data>
<Data>7.5.1.0</Data>
<Data>5c8240f5</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17134.556</Data>
<Data>b9f4a0f1</Data>
<Data>e0434352</Data>
<Data>000000000003a388</Data>
<Data>2618</Data>
<Data>01d4f85f32cad963</Data>
<Data>C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6\win32\OmenCommandCenterBackground.exe</Data>
<Data>C:\windows\System32\KERNELBASE.dll</Data>
<Data>bd70bd5f-d3e9-4c69-968a-58e9a5b309d3</Data>
<Data>AD2F1837.OMENCommandCenter_7.5.1.0_x64__v10z8vjag6ke6</Data>
<Data>AD2F1837.OMENCommandCenter</Data>
</EventData>
</Event>

 

 

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