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Locked

‎03-15-2024 02:45 PM

HP Recommended
Product: HP Omen 25L Desktop PC
Operating System: Microsoft Windows 11

My operating system will not even come up when I power on PC. Using the HP Cloud Recovery Tool, I created a bootable usb drive and ran the recovery on the machine, which failed. I have the log file with details, and have no idea what to do next. I'm now stuck at the recovery manager window. Below is the error log.

[13:23:49.33][ChkError.cmd] **************************************************
[13:23:49.34][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[13:23:49.34][ChkError.cmd] --------------------------------------------------
[13:23:49.34][ChkError.cmd] Check SW Error...
[13:23:49.36][ChkError.cmd] --------------------------------------------------
[13:23:49.36][ChkError.cmd]
[13:23:49.36][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[13:23:49.37][ChkError.cmd]
[13:23:49.37][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...
[13:23:49.37][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Check 2nd parameter [PASS2AFTERBBV1]
[13:23:49.39][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,RMFAIL]
[13:23:49.41][ChkError.cmd] --------------------------------------------------
[13:23:49.41][ChkError.cmd] Checking : Memory Dump
[13:23:49.44][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Found Memory dump files [MEMORY.DMP]
[13:23:49.44][ChkError.cmd] Found Memory dump...
[13:23:49.45][ChkError.cmd]
[13:23:49.45][ChkError.cmd] [DumpFile]
[13:23:49.45][ChkError.cmd] Result=FAILED
[13:23:49.47][ChkError.cmd] --------------------------------------------------
[13:23:49.47][ChkError.cmd] Checking : Apps' log
[13:23:49.47][ChkError.cmd]
[13:23:51.48][ChkError.cmd] [AppsLog]
[13:23:51.50][ChkError.cmd] Result=PASSED
[13:23:51.50][ChkError.cmd] --------------------------------------------------
[13:23:51.50][ChkError.cmd] Checking : Timeout in INSTALL.log
[13:23:51.51][ChkError.cmd]
[13:23:51.51][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[13:23:51.62][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[13:23:51.73][ChkError.cmd] There is NO timeout in install.log file.
[13:23:51.75][ChkError.cmd]
[13:23:51.75][ChkError.cmd] [TIMEOUT]
[13:23:51.75][ChkError.cmd] Result=PASSED
[13:23:51.76][ChkError.cmd] --------------------------------------------------
[13:23:51.76][ChkError.cmd] Checking : RMFAIL.flg exists or not
[13:23:51.76][ChkError.cmd]
[13:23:51.78][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[13:23:51.78][ChkError.cmd]
[13:23:51.78][ChkError.cmd] [RMFAIL]
[13:23:51.80][ChkError.cmd] Result=PASSED
[13:23:51.80][ChkError.cmd]
[13:23:51.80][ChkError.cmd] --------------------------------------------------
[13:23:51.81][ChkError.cmd] Some error detected...
[13:23:51.81][ChkError.cmd]
[13:23:51.81][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[13:23:51.83][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[13:23:51.84][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[13:23:51.84][ChkError.cmd]
[13:23:53.68][ChkError.cmd] --------------------------------------------------
[13:23:53.69][ChkError.cmd]
[13:23:53.69][ChkError.cmd] This is for customer image...
[13:23:53.69][ChkError.cmd]
[13:23:53.70][ChkError.cmd] Trigger CTO panic...
[13:23:53.70][ChkError.cmd]
[13:23:53.70][ChkError.cmd] --------------------------------------------------
[13:23:53.70][ChkError.cmd] [ChkError.cmd] has completed...
[13:23:53.70][ChkError.cmd] **************************************************
[13:23:53.86] [PANIC.cmd] has been called at non-WinPE environment.
[13:23:53.86] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[13:23:49.33][ChkError.cmd] **************************************************
[13:23:49.34][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[13:23:49.34][ChkError.cmd] --------------------------------------------------
[13:23:49.34][ChkError.cmd] Check SW Error...
[13:23:49.36][ChkError.cmd] --------------------------------------------------
[13:23:49.36][ChkError.cmd]
[13:23:49.36][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[13:23:49.37][ChkError.cmd]
[13:23:49.37][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...
[13:23:49.37][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Check 2nd parameter [PASS2AFTERBBV1]
[13:23:49.39][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,RMFAIL]
[13:23:49.41][ChkError.cmd] --------------------------------------------------
[13:23:49.41][ChkError.cmd] Checking : Memory Dump
[13:23:49.44][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Found Memory dump files [MEMORY.DMP]
[13:23:49.44][ChkError.cmd] Found Memory dump...
[13:23:49.45][ChkError.cmd]
[13:23:49.45][ChkError.cmd] [DumpFile]
[13:23:49.45][ChkError.cmd] Result=FAILED
[13:23:49.47][ChkError.cmd] --------------------------------------------------
[13:23:49.47][ChkError.cmd] Checking : Apps' log
[13:23:49.47][ChkError.cmd]
[13:23:51.48][ChkError.cmd] [AppsLog]
[13:23:51.50][ChkError.cmd] Result=PASSED
[13:23:51.50][ChkError.cmd] --------------------------------------------------
[13:23:51.50][ChkError.cmd] Checking : Timeout in INSTALL.log
[13:23:51.51][ChkError.cmd]
[13:23:51.51][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[13:23:51.62][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[13:23:51.73][ChkError.cmd] There is NO timeout in install.log file.
[13:23:51.75][ChkError.cmd]
[13:23:51.75][ChkError.cmd] [TIMEOUT]
[13:23:51.75][ChkError.cmd] Result=PASSED
[13:23:51.76][ChkError.cmd] --------------------------------------------------
[13:23:51.76][ChkError.cmd] Checking : RMFAIL.flg exists or not
[13:23:51.76][ChkError.cmd]
[13:23:51.78][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[13:23:51.78][ChkError.cmd]
[13:23:51.78][ChkError.cmd] [RMFAIL]
[13:23:51.80][ChkError.cmd] Result=PASSED
[13:23:51.80][ChkError.cmd]
[13:23:51.80][ChkError.cmd] --------------------------------------------------
[13:23:51.81][ChkError.cmd] Some error detected...
[13:23:51.81][ChkError.cmd]
[13:23:51.81][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[13:23:51.83][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[13:23:51.84][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[13:23:51.84][ChkError.cmd]
[13:23:53.68][ChkError.cmd] --------------------------------------------------
[13:23:53.69][ChkError.cmd]
[13:23:53.69][ChkError.cmd] This is for customer image...
[13:23:53.69][ChkError.cmd]
[13:23:53.70][ChkError.cmd] Trigger CTO panic...
[13:23:53.70][ChkError.cmd]
[13:23:53.70][ChkError.cmd] --------------------------------------------------
[13:23:53.70][ChkError.cmd] [ChkError.cmd] has completed...
[13:23:53.70][ChkError.cmd] **************************************************
[13:23:53.91][InactiveSP.cmd] **************************************************
[13:23:53.91][InactiveSP.cmd] [InactiveSP.cmd] has started...
[13:23:53.91][InactiveSP.cmd] --------------------------------------------------
[13:23:53.91][InactiveSP.cmd] Inactive System Parition...
[13:23:53.92][InactiveSP.cmd] --------------------------------------------------
[13:23:53.92][InactiveSP.cmd]
[13:23:53.92][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[13:23:53.94][InactiveSP.cmd]
[13:23:53.94][InactiveSP.cmd] Inactive ESP...
[13:23:53.94][InactiveSP.cmd]
[13:23:53.95][DrvLtr2ESP.cmd] **************************************************
[13:23:53.95][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...
[13:23:53.97][DrvLtr2ESP.cmd] --------------------------------------------------
[13:23:53.97][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[13:23:53.97][DrvLtr2ESP.cmd]
[13:23:53.98][DrvLtr2ESP.cmd]
[13:23:53.98][DrvLtr2ESP.cmd] Detect ESP partition index...
[13:23:54.00][DrvLtr2ESP.cmd]
[13:23:54.08][DrvLtr2ESP.cmd] ESP partition index = [1]
[13:23:54.08][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[13:23:54.09][DrvLtr2ESP.cmd]
[13:23:54.09][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[13:23:54.09][DrvLtr2ESP.cmd]
[13:23:55.38][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[13:23:55.38][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[13:23:55.39][DrvLtr2ESP.cmd] --------------------------------------------------
[13:23:55.39][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[13:23:55.39][DrvLtr2ESP.cmd] **************************************************
[13:23:56.52][InactiveSP.cmd] Found ESP [S:]...
[13:23:56.52][InactiveSP.cmd] going to rename .efi files to disable ESP...
[13:23:56.53][InactiveSP.cmd] Inactive ESP successfully.
[13:23:56.53][InactiveSP.cmd]
[13:23:56.53][InactiveSP.cmd] Active BP...
[13:23:56.55][InactiveSP.cmd]
[13:23:56.56][InactiveSP.cmd] BP drive letter = [D:]
[13:23:56.56][InactiveSP.cmd] Active BP successfully.
[13:23:56.58][InactiveSP.cmd]
[13:23:56.58][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[13:23:56.58][InactiveSP.cmd] --------------------------------------------------
[13:23:56.59][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[13:23:56.59][InactiveSP.cmd] **************************************************
[13:23:56.69] [PANIC.cmd] going to reboot Windows...

1 person had the same question
1 REPLY 1

‎03-15-2024 03:38 PM

HP Recommended

When the cloud recovery tool fails to recover the PC, the only suggestion I can offer would be to clean install W11 by making a bootable W11 installation flash drive with the media creation tool from the link below (2nd option).

 

Download Windows 11 (microsoft.com)

 

If your PC has an Intel 11th gen or newer processor, you will have to install the intel storage controller drivers that I zipped up and attached below so W11 can find the drive.

 

Copy all of the files in both folders in the attached file to a USB flash drive.

 

Have the flash drive and your Windows installation media plugged into USB ports.

 

Boot from the Windows installation flash drive.

 

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

 

If you check the box, it will only include the compatible driver and W11 should install.

 

After the installation has completed, you can install the drivers and available software from your PC's support page.

 

Official HP® Support

F6.zip
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