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‎03-15-2024 02:45 PM

HP Recommended
Product: HP Omen 25L Desktop PC
Operating System: Microsoft Windows 11

My operating system will not even come up when I power on PC. Using the HP Cloud Recovery Tool, I created a bootable usb drive and ran the recovery on the machine, which failed. I have the log file with details, and have no idea what to do next. I'm now stuck at the recovery manager window. Below is the error log.

[13:23:49.33][ChkError.cmd] **************************************************
[13:23:49.34][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[13:23:49.34][ChkError.cmd] --------------------------------------------------
[13:23:49.34][ChkError.cmd] Check SW Error...
[13:23:49.36][ChkError.cmd] --------------------------------------------------
[13:23:49.36][ChkError.cmd]
[13:23:49.36][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[13:23:49.37][ChkError.cmd]
[13:23:49.37][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...
[13:23:49.37][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Check 2nd parameter [PASS2AFTERBBV1]
[13:23:49.39][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,RMFAIL]
[13:23:49.41][ChkError.cmd] --------------------------------------------------
[13:23:49.41][ChkError.cmd] Checking : Memory Dump
[13:23:49.44][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Found Memory dump files [MEMORY.DMP]
[13:23:49.44][ChkError.cmd] Found Memory dump...
[13:23:49.45][ChkError.cmd]
[13:23:49.45][ChkError.cmd] [DumpFile]
[13:23:49.45][ChkError.cmd] Result=FAILED
[13:23:49.47][ChkError.cmd] --------------------------------------------------
[13:23:49.47][ChkError.cmd] Checking : Apps' log
[13:23:49.47][ChkError.cmd]
[13:23:51.48][ChkError.cmd] [AppsLog]
[13:23:51.50][ChkError.cmd] Result=PASSED
[13:23:51.50][ChkError.cmd] --------------------------------------------------
[13:23:51.50][ChkError.cmd] Checking : Timeout in INSTALL.log
[13:23:51.51][ChkError.cmd]
[13:23:51.51][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[13:23:51.62][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[13:23:51.73][ChkError.cmd] There is NO timeout in install.log file.
[13:23:51.75][ChkError.cmd]
[13:23:51.75][ChkError.cmd] [TIMEOUT]
[13:23:51.75][ChkError.cmd] Result=PASSED
[13:23:51.76][ChkError.cmd] --------------------------------------------------
[13:23:51.76][ChkError.cmd] Checking : RMFAIL.flg exists or not
[13:23:51.76][ChkError.cmd]
[13:23:51.78][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[13:23:51.78][ChkError.cmd]
[13:23:51.78][ChkError.cmd] [RMFAIL]
[13:23:51.80][ChkError.cmd] Result=PASSED
[13:23:51.80][ChkError.cmd]
[13:23:51.80][ChkError.cmd] --------------------------------------------------
[13:23:51.81][ChkError.cmd] Some error detected...
[13:23:51.81][ChkError.cmd]
[13:23:51.81][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[13:23:51.83][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[13:23:51.84][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[13:23:51.84][ChkError.cmd]
[13:23:53.68][ChkError.cmd] --------------------------------------------------
[13:23:53.69][ChkError.cmd]
[13:23:53.69][ChkError.cmd] This is for customer image...
[13:23:53.69][ChkError.cmd]
[13:23:53.70][ChkError.cmd] Trigger CTO panic...
[13:23:53.70][ChkError.cmd]
[13:23:53.70][ChkError.cmd] --------------------------------------------------
[13:23:53.70][ChkError.cmd] [ChkError.cmd] has completed...
[13:23:53.70][ChkError.cmd] **************************************************
[13:23:53.86] [PANIC.cmd] has been called at non-WinPE environment.
[13:23:53.86] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[13:23:49.33][ChkError.cmd] **************************************************
[13:23:49.34][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[13:23:49.34][ChkError.cmd] --------------------------------------------------
[13:23:49.34][ChkError.cmd] Check SW Error...
[13:23:49.36][ChkError.cmd] --------------------------------------------------
[13:23:49.36][ChkError.cmd]
[13:23:49.36][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[13:23:49.37][ChkError.cmd]
[13:23:49.37][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...
[13:23:49.37][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Check 2nd parameter [PASS2AFTERBBV1]
[13:23:49.39][ChkError.cmd]
[13:23:49.39][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT,RMFAIL]
[13:23:49.41][ChkError.cmd] --------------------------------------------------
[13:23:49.41][ChkError.cmd] Checking : Memory Dump
[13:23:49.44][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Found Memory dump files [MEMORY.DMP]
[13:23:49.44][ChkError.cmd] Found Memory dump...
[13:23:49.45][ChkError.cmd]
[13:23:49.45][ChkError.cmd] [DumpFile]
[13:23:49.45][ChkError.cmd] Result=FAILED
[13:23:49.47][ChkError.cmd] --------------------------------------------------
[13:23:49.47][ChkError.cmd] Checking : Apps' log
[13:23:49.47][ChkError.cmd]
[13:23:51.48][ChkError.cmd] [AppsLog]
[13:23:51.50][ChkError.cmd] Result=PASSED
[13:23:51.50][ChkError.cmd] --------------------------------------------------
[13:23:51.50][ChkError.cmd] Checking : Timeout in INSTALL.log
[13:23:51.51][ChkError.cmd]
[13:23:51.51][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[13:23:51.62][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[13:23:51.73][ChkError.cmd] There is NO timeout in install.log file.
[13:23:51.75][ChkError.cmd]
[13:23:51.75][ChkError.cmd] [TIMEOUT]
[13:23:51.75][ChkError.cmd] Result=PASSED
[13:23:51.76][ChkError.cmd] --------------------------------------------------
[13:23:51.76][ChkError.cmd] Checking : RMFAIL.flg exists or not
[13:23:51.76][ChkError.cmd]
[13:23:51.78][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[13:23:51.78][ChkError.cmd]
[13:23:51.78][ChkError.cmd] [RMFAIL]
[13:23:51.80][ChkError.cmd] Result=PASSED
[13:23:51.80][ChkError.cmd]
[13:23:51.80][ChkError.cmd] --------------------------------------------------
[13:23:51.81][ChkError.cmd] Some error detected...
[13:23:51.81][ChkError.cmd]
[13:23:51.81][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[13:23:51.83][ChkError.cmd] --------------------------------------------------
[13:23:51.83][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[13:23:51.84][ChkError.cmd] [PASS2_BBV1][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[13:23:51.84][ChkError.cmd]
[13:23:53.68][ChkError.cmd] --------------------------------------------------
[13:23:53.69][ChkError.cmd]
[13:23:53.69][ChkError.cmd] This is for customer image...
[13:23:53.69][ChkError.cmd]
[13:23:53.70][ChkError.cmd] Trigger CTO panic...
[13:23:53.70][ChkError.cmd]
[13:23:53.70][ChkError.cmd] --------------------------------------------------
[13:23:53.70][ChkError.cmd] [ChkError.cmd] has completed...
[13:23:53.70][ChkError.cmd] **************************************************
[13:23:53.91][InactiveSP.cmd] **************************************************
[13:23:53.91][InactiveSP.cmd] [InactiveSP.cmd] has started...
[13:23:53.91][InactiveSP.cmd] --------------------------------------------------
[13:23:53.91][InactiveSP.cmd] Inactive System Parition...
[13:23:53.92][InactiveSP.cmd] --------------------------------------------------
[13:23:53.92][InactiveSP.cmd]
[13:23:53.92][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[13:23:53.94][InactiveSP.cmd]
[13:23:53.94][InactiveSP.cmd] Inactive ESP...
[13:23:53.94][InactiveSP.cmd]
[13:23:53.95][DrvLtr2ESP.cmd] **************************************************
[13:23:53.95][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...
[13:23:53.97][DrvLtr2ESP.cmd] --------------------------------------------------
[13:23:53.97][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[13:23:53.97][DrvLtr2ESP.cmd]
[13:23:53.98][DrvLtr2ESP.cmd]
[13:23:53.98][DrvLtr2ESP.cmd] Detect ESP partition index...
[13:23:54.00][DrvLtr2ESP.cmd]
[13:23:54.08][DrvLtr2ESP.cmd] ESP partition index = [1]
[13:23:54.08][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[13:23:54.09][DrvLtr2ESP.cmd]
[13:23:54.09][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[13:23:54.09][DrvLtr2ESP.cmd]
[13:23:55.38][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[13:23:55.38][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[13:23:55.39][DrvLtr2ESP.cmd] --------------------------------------------------
[13:23:55.39][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[13:23:55.39][DrvLtr2ESP.cmd] **************************************************
[13:23:56.52][InactiveSP.cmd] Found ESP [S:]...
[13:23:56.52][InactiveSP.cmd] going to rename .efi files to disable ESP...
[13:23:56.53][InactiveSP.cmd] Inactive ESP successfully.
[13:23:56.53][InactiveSP.cmd]
[13:23:56.53][InactiveSP.cmd] Active BP...
[13:23:56.55][InactiveSP.cmd]
[13:23:56.56][InactiveSP.cmd] BP drive letter = [D:]
[13:23:56.56][InactiveSP.cmd] Active BP successfully.
[13:23:56.58][InactiveSP.cmd]
[13:23:56.58][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[13:23:56.58][InactiveSP.cmd] --------------------------------------------------
[13:23:56.59][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[13:23:56.59][InactiveSP.cmd] **************************************************
[13:23:56.69] [PANIC.cmd] going to reboot Windows...

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