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Fyffee1984
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Message 1 of 3
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Flag Post

Solved!

HP PC Hardware Diagnostics UEFI results

HP Recommended
Pavilion 15-cc598na

Hi, my laptop fell off my bed quite a while ago and came up with an error screen. A friend spoke me through running a hardware diagnostics test and it came back with the following:

Testing drive: 1

SMART check: passed

Long DST: Failed

Failure id: QE1XP9-9528G1-MFPW2J-61DR03

Product id: 3QU62EA#ABU

Hard drive 1

Current version: 1. 18. 0. 0 -BIOS

It then lists a webpage to go to which came back as not working : www.hp.com/go/techcenter/PCDiags 

 

Then there is an option to go back to the main menu.

If someone could decipher this for me I would be very grateful. Basically I would like to know:

1 - can a picture like me fix it with simple instructions?

2 - if not, is the cost of getting it fixed going to be more than the laptop is worth seeing as I got this in 2018?

3 - is it a total dud now and shall I just smash the hard drive to smithereens and bin it?

 

Thanks in advance for any help received.

 

1 ACCEPTED SOLUTION

Accepted Solutions
itsmyname
Level 9
3,596 3,559 138 427
Message 2 of 3
Flag Post
HP Recommended

Long DST: Failed

 

The drive-test that takes a "long" time (30 minutes or more) does more testing than a "short" test.

 

DST == Drive Status Test

 

Similar to driving your automobile with a bald tire, your disk-drive is in imminent danger of a "blow-out".

 

If you have some skills with extracting the disk-drive from inside the laptop, and connecting it to a desktop computer, it is possible for you to do all the "labour":

  1. power-off the laptop
  2. disconnect its power-supply
  3. remove the battery
  4. disassemble to remove the disk-drive
  5. connect the disk-drive as a "secondary" disk-drive in a desktop computer
  6. purchase a brand-new 2.5-inch disk-drive
  7. connect it as a "tertiary" disk-drive in a desktop computer.
  8. use free "disk-cloning" software to try to read everything from the laptop's disk-drive, and to write everything, block-by-block, onto the brand-new disk-drive. Maybe, use "Macrium Reflect".
  9. Connect the new disk-drive to your laptop, and re-assemble it.
  10. Reconnect the battery & AC power, and start-up your laptop.
  11. If it works fine, then, after a week, you can "smash the hard drive to smithereens", but I recommend that you just set it aside, for "just in case" reasons.

Note that the above depends on the disk-drive having enough residual "health" to read everything from it.

If it has much less "health", you may be able to connect the disk-drive to a desktop computer, and copy only your documents/E-mail/music.

 

Total cost: your time and the cost of a new disk-drive.

 

Of course, if you take it to a computer-technician, they should do something similar.

In that case, total cost: $50 to $100 for the technician's time & skills, plus the cost of a new disk-drive.

 

So, it's your call -- under $200 for the work, or $500 to $1500 to buy a new laptop.

 

View solution in original post

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2 REPLIES 2
itsmyname
Level 9
3,596 3,559 138 427
Message 2 of 3
Flag Post
HP Recommended

Long DST: Failed

 

The drive-test that takes a "long" time (30 minutes or more) does more testing than a "short" test.

 

DST == Drive Status Test

 

Similar to driving your automobile with a bald tire, your disk-drive is in imminent danger of a "blow-out".

 

If you have some skills with extracting the disk-drive from inside the laptop, and connecting it to a desktop computer, it is possible for you to do all the "labour":

  1. power-off the laptop
  2. disconnect its power-supply
  3. remove the battery
  4. disassemble to remove the disk-drive
  5. connect the disk-drive as a "secondary" disk-drive in a desktop computer
  6. purchase a brand-new 2.5-inch disk-drive
  7. connect it as a "tertiary" disk-drive in a desktop computer.
  8. use free "disk-cloning" software to try to read everything from the laptop's disk-drive, and to write everything, block-by-block, onto the brand-new disk-drive. Maybe, use "Macrium Reflect".
  9. Connect the new disk-drive to your laptop, and re-assemble it.
  10. Reconnect the battery & AC power, and start-up your laptop.
  11. If it works fine, then, after a week, you can "smash the hard drive to smithereens", but I recommend that you just set it aside, for "just in case" reasons.

Note that the above depends on the disk-drive having enough residual "health" to read everything from it.

If it has much less "health", you may be able to connect the disk-drive to a desktop computer, and copy only your documents/E-mail/music.

 

Total cost: your time and the cost of a new disk-drive.

 

Of course, if you take it to a computer-technician, they should do something similar.

In that case, total cost: $50 to $100 for the technician's time & skills, plus the cost of a new disk-drive.

 

So, it's your call -- under $200 for the work, or $500 to $1500 to buy a new laptop.

 

View solution in original post

Was this reply helpful? Yes No
Fyffee1984
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for your reply. It is really useful and easy to understand (for a luddite! :)).

 

When lockdown is over a friend who does the IT at my former employer will come and see if he can fix it so I shouldn't find myself spending too much. I'm not bothered about saving my documents etc as most of them were on a cloud. To get the laptop to factory reset so I can resell, put towards the cost of a new laptop will be good enough.

 

Thanks again for your help!

Was this reply helpful? Yes No
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