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Solved!

HP Pavilion 570-p010na Desktop PC can not be reset in windows settings

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HP Pavilion 570-p010na Desktop PC
Microsoft Windows 10 (64-bit)

Hello,

 

I have tried to do a factory reset on my windows 10 pc. I have tried each option, via the settings on the system, and the windows advanced options (shift + restart). When I try each option, it will get to different levels of completion then read that there was an error resetting the pc. 

 

It is getting really frustrating, and I can't seem to find a way around it.

 

Thank you in advance. 

 

 

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UPDATE: The message reads: 

 

There was a problem resetting your PC, No changes were made

 

If it helps.

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Where there's a will, there is a way 🙂

 

For whatever reason the process fails. You can reset this PC by performing clean Windows 10 reinstallation. here is how to do it

 

Windows reinstallation / clean installation :

 

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

 

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

 

Make sure you select the proper version (32 or 64 bit / Home or Pro) 

 

Media Creation tool will always provide you with the latest Windows version/build - now 1803 Spring Creators Update.

 

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity)

 

 

When ready with the USB drive or with the DVD:

 

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

 

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

 

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

 

- After successful Windows installation, install drivers taken from HP web site or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

 

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

 

- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

 

 

Hope this helps. Let me know how it goes

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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I am trying somethings I have found on youtube, if they fail ill give this a shot. 

 

Thank you very much.

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Thank you very much, it worked. I greatly appreciate your time and your help.

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You are very welcome !

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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