HP Pavilion 590p 0100na

[RetiredTD]

I think that we have at this moment come to a crossroads where the traffic signals are at amber.

I will take a break but will continue to come back and follow progress

Many thanks to yourself and Paul for your help.

Regards

Robert

[RetiredTD]

Good Evening Promethee, and Forum friends

Being always a positive thinker I have come to the conclusion that my problem 'may lie with its HDD'

I say that because when I run HP PC Hardware Diagnostic UEF1 (the only part of this HP computer that makes any sense)  the findings are not good ones.

Hard Drive Check Results:

Quick Check ; Smart Check Passed 

Extensive Check;  DST Not available

This tells me all is not well and needs further investigation,  - so tomorrow I have a company who pay home visits booked to call and check my problem, so I will report back to you with the results.

I do recall that shortly after I purchased this HP problems arose, like the ones at present are doing with passwords, and the seller took the computer back for repair, at the time I could not believe the word 'repair' as it was brand new, anyway the computer came back a few days later 'repaired' and was only used for a very short time before being put back into its box and stored with my other computer.

Lets see what tomorrow brings.

Kind regards

Robert

[Prométhée]

Hello
notification problem may be, I almost didn't see your message
Ok, that accumulates then ...
I'm waiting for your news

[RetiredTD · Accepted solution]

The problem was in the HDD as it was not being recognised which is so disappointing.

A new HDD had to be fitted which was Crucial BX500 - 240GB

The one fitted to the computer was 2.0TB which has I believe was faulty from the point of manufacture.

I had problems the first few days after purchase then it was repaired/returned and then it was stored for a couple of years with other electrical goods due to my ill health and moving.

I thank you for your help plus Paul in helping with this problem which is now resolved.

Kind regards

Robert

[Prométhée]

good, all's well that ends well
It will be a little better with the SSD