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- Re: HP Pavilion All-in-One - 24-xa0070a - SMART Hard Disk Er...
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08-20-2023 03:47 PM
My PC was switched on and I then came in to see a blue screen advising that there was a SMART Hard Disk Error. I ran the system diagnostics on all drives and it said that the SMART Check passed but that the Long DST is not available. The next screen then said:
1720-SMART Hard Drive detects imminent failure.
Failing Drive: SATA2
Failing Attriibute: # 05.
I'm not sure what any of this means and I can't seem to move beyond any of these screens. I would appreciate any advice on steps I can take to see if I can back up data etc.
08-23-2023 11:21 AM
Welcome to the HP support community.
I understand that you are getting a smart hard disk error, I am glad to assist you.
Follow the steps mentioned in this HP document to fix the issue:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
08-23-2023 04:35 PM
Thanks. I followed those steps - when I got to the hard drive test it came us with a Hard Drive 1 failure (ATA 2000 GB). Is that my external hard drive? I unplugged it and tired booting the computer again but I still go to the same hard drive failure screen and can't access Windows.
08-24-2023 06:26 AM
This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.
Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers
Sandytechy20
I am an HP Employee