HP Pavilion All-in-One - 24-xa0070a - SMART Hard Disk Error

[LCJ_10]

My PC was switched on and I then came in to see a blue screen advising that there was a SMART Hard Disk Error. I ran the system diagnostics on all drives and it said that the SMART Check passed but that the Long DST  is not available. The next screen then said:

1720-SMART Hard Drive detects imminent failure. 

Failing Drive: SATA2

Failing Attriibute: # 05.

I'm not sure what any of this means and I can't seem to move beyond any of these screens. I would appreciate any advice on steps I can take to see if I can back up data etc. 

[sandytechy20]

@LCJ_10 

Welcome to the HP support community.

I understand that you are getting a smart hard disk error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[LCJ_10]

Thanks. I followed those steps - when I got to the hard drive test it came us with a Hard Drive 1 failure (ATA 2000 GB). Is that my external hard drive? I unplugged it and tired booting the computer again but I still go to the same hard drive failure screen and can't access Windows. 

[sandytechy20]

@LCJ_10 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers