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‎12-17-2024 07:30 PM - edited ‎12-17-2024 08:08 PM

HP Recommended
Product: HP Pavilion Desktop - 570-p026

I would like to factory reset my desktop. I have done it many times in the past without any issues. This time, however, I am not getting any option for a factory reset. So, I decided to use the 'HP Cloud Recovery Tool'. Unfortunately, when I enter the correct product ID (Z5L89AA), the tool throws an error saying, 'Product ID does not match or is invalid. Please contact support.' Can someone please suggest how I can perform the factory reset?

1 REPLY 1

‎12-17-2024 09:15 PM

HP Recommended

HP removes support for the HP cloud recovery tool when the PC reaches 5 years of age.

 

The only way I know of where you can buy recovery media for your PC would be from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home M Recovery Kit Part Number L35798-001 For PavDT PC Model Number ...

 

Otherwise, your only other option would be to make a bootable W10 USB installation flash drive with the Microsoft media creation tool from the link below and clean install W10.

 

Download Windows 10

 

After W10 has completed, you can install the drivers and available software from your PC's support page.

 

HP Pavilion Desktop - 570-p026 Software and Driver Downloads | HP® Support

 

 

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