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‎01-24-2023 07:30 AM

HP Recommended
Product: HP Pavilion Gaming Desktop PC TG01-2000a (2Z6E1AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I've got my new Pavilion Gaming Desktop (no OS preinstalled) and also got this weird problem a few days after fresh Windows 10 install. At some point it just got into reboot loop with recovery manager and only OS reinstall helped out. Then a week later same happened and I managed to recover it via resetting the PC. Now after two weeks I'm staring at the blue screen again.

 

Second time I upgraded all drivers, UEFI, installed updates etc (and generally hardware is relatively old, I doubt it has something to do with unsupported devices). And I cannot even figure out if this is a hardware  or software problem. On one hand, I'm getting a bunch of other weird problems, like only USB 3.0 are working when this happens (and even USB 3.0 sometimes glitches - my mouse with backlight flashes for a second and then gets no power) on the other hand - why everything is okay after software re-install?

 

One more clue here is that I think (but not sure) all these times the problem started manifest itself after my PC was powered off improperly.

 

Anyone has any tips? In old days, I'd suggest something is wrong with motherboard, but how do I diagnose it? Despite the computer being new I don't have a warranty unfortunately.

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