cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
qq7
New member
1 0 0 0
Message 1 of 2
158
Flag Post

HP Pavilion stuck on blue screen with F9/10/11

HP Recommended
HP Pavilion a6667c PC
Microsoft Windows Vista

My computer is stuck on the blue screen which shows the options of F9 diagnostics, F10 setup, and F11 system recovery. Pressing these buttons doesn’t bring me anywhere and it only stays on the blue screen. I just want to reset the whole computer because it’s not functional at all and I am guessing it got a virus or something 

1 REPLY 1
WAWood
Level 16
Level 16
34,565 27,001 3,122 6,751
Message 2 of 2
Flag Post
HP Recommended

@qq7 

Sorry to say this, but a factory reset is almost certainly NOT going to work.  Why?  Because in order for it to work, the drive must be in pristine condition and the problems you are reporting indicate the opposite -- a failing drive.  This is especially likely if this Vista-era PC is still using the original drive.

 

The procedure for running the reset is the following:

1) press the Esc key repeatedly while rebooting

2) when the HP Startup Menu appears, select the option to do the reset (usually F11)

3) if this works, will take a couple of hours or so to do the reset and when done, it will reboot and you will be back into Initial Setup again



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation