• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-26-2016 03:10 AM

HP Recommended
Product: HP ProDesk 600 G1 SFF
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

we have two identical desktops HP ProDesk 600 G1 SFF running Windows 10 (64 Bit) with the most recent Windows updates installed. On both of them today I have installed the HP Support Assistant. The version info of the Support Assistant says:

 

HP Support Assistant: 8.3.27.17

Framework: 12.5.26.37

Configuration files: 8.0.6294.2155

Contact information: 37386108

 

All updates for the Support Assistant software have been installed on both machines.

 

While on one of the desktops the Support Assistant works fine and could download and install the  available updates on the other machine the update process stops before downloading the updates with the following screen:

Unbenannt.JPG

Several uninstall/reinstall cycles (with reboots after each step) did not help to remedy this issue.

Any advice would be greatly appreciated.

 

KInd regards, Hans-Georg

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2016 04:40 PM

HP Recommended

Hi,

by another uninstall of Spport Assistant and Support Framework (with deletion of all saved data) and reinstallation afterwards the issue could be solved.
Best regards, Hans-Georg

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-26-2016 04:40 PM

HP Recommended

Hi,

by another uninstall of Spport Assistant and Support Framework (with deletion of all saved data) and reinstallation afterwards the issue could be solved.
Best regards, Hans-Georg

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.