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‎09-28-2016 07:55 AM

HP Recommended
Product: HP Spectre Pro x360 G1
Operating System: Microsoft Windows 10 (64-bit)

I am attempting to create Recovery media via USB on my new Spectre x360. 

I click on the "I accept" for the creation of 1 set of media and Continue, I get the "Analyzing Hardware" and the a pop-up of "HP Recovery Manager has stopped working" so I click to close.

 

Please help.

 

Thank you in advance

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2016 09:02 AM

HP Recommended

I will ask to have your issue escalated. 

 

If the Create media application is corrupt, you cannot make your own copy.

 

Ask to have a factory prepared  USB recovery media flash drive sent to you.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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2 REPLIES 2

‎09-28-2016 09:02 AM

HP Recommended

I will ask to have your issue escalated. 

 

If the Create media application is corrupt, you cannot make your own copy.

 

Ask to have a factory prepared  USB recovery media flash drive sent to you.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-28-2016 11:21 AM

HP Recommended

Hi @angelo70,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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