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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- HP Support Assistant Updates not processing

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04-02-2020 04:56 PM
@MattyIce Welcome to HP Community!
I understand that you are unable to update the drivers through HP support assistance.
Do not worry. I will try to fix the issue.
Please update the BIOS from the HP drivers website and then try to download the drivers from HPSA.
If the issue still persists, Please update the windows update.
Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!