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HP Recommended
Pavilion p6520f
Microsoft Windows 10 (64-bit)

HP Support Assistant installs and icon shows, but it won't start.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That is a previous version. It states that during 'installation. 

I performed a complete uninstall and not an overwrite and it works fine. It has an updated version

 

Thanks anyway

 

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

 

Did you upgrade/downgrade your computer ? Reinstall HPSA may help. Please download the following software and install to your computer

 

    ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71727.exe

 

Regards.

BH
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HP Recommended

That is a previous version. It states that during 'installation. 

I performed a complete uninstall and not an overwrite and it works fine. It has an updated version

 

Thanks anyway

 

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