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‎01-09-2021 07:39 AM

HP Recommended
Product: HP Pavilion All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant not working to its full functionality even after downloading latest version from HP Website, unable to  update my PC with latest updates/messages.

1 REPLY 1

‎01-12-2021 10:26 AM

HP Recommended

@Lynne23

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. In Windows, search for an open Uninstall a program.

  2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

    Figure: Uninstall HP Support Assistant

    Uninstall screen from the Control Panel with HP Support Assistant highlighted

  3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

    Figure : Uninstall confirmation

    Confirmation screen to uninstall HP Support Assistant with Yes selected

  4. Restart your computer to complete the process.

Once it's done Go to Download HP Support Assistant to install the tool.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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