HP Support Desktop App Taskbar

[TeresaM19]

Will not go away, no messages or issues inside the App 
On the plus my repaired computer is working faster and better than before (fingers crossed)

[Kuroi_Kenshi]

Hi @TeresaM19,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[TeresaM19]

Many thanks it is an All-in-One Desktop PC 24-ck0000i

The notification just will not go away, and cannot see anywhere in the Support Assistant that will clear it.

Regards

Teresa

[Kuroi_Kenshi · Accepted solution]

Hi @TeresaM19,

Thank you for the response.

Try these steps:

Restart HP Support Assistant:

• Open HP Support Assistant and close it completely.
• Restart your computer and then relaunch the HP Support Assistant to see if the notification clears.

Clear Notifications:

• Open the HP Support Assistant application.
• Navigate to the "My Dashboard" or "My Devices" tab.
• Find any unresolved alerts and attempt to clear them.
• Check if there's an option to "Dismiss" or "Mark as Read" for notifications.

Update HP Support Assistant:

• Make sure you have the latest version of HP Support Assistant. You can download the latest version from the HP Support Assistant page.
• Install updates if available and restart the application.

Reinstall HP Support Assistant:

• If the notification persists, consider uninstalling the HP Support Assistant through the Control Panel.
• Restart your computer.
• Download and reinstall the latest version from the HP website.

Check Task Manager:

• Open Task Manager by pressing Ctrl + Shift + Esc.
• Under the "Processes" tab, locate any running HP Support Assistant processes.
• Right-click and select "End Task" on all HP Support Assistant related processes to see if it helps in removing the persistent notification.

Disable Start-Up Notification:

• Open HP Support Assistant.
• Go to "Settings" and find the section for notifications.
• Adjust settings to disable start-up notifications if needed.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[TeresaM19]

I'm open to any suggestions.

Will try all of the steps you mentioned and see what happens.

Regards, Teresa

[Kuroi_Kenshi]

Hi @TeresaM19,

Thank you for getting back to us and for being willing to try the steps suggested. We really appreciate your patience and effort in working through this.

Please go ahead and test them out at your convenience, and let us know how it goes. If the notification still persists after these steps, we’ll explore further options together.

Looking forward to your update!

Best regards,

[Kuroi_Kenshi]

.

[TeresaM19]

Tried all the steps you mentioned, but it is showing the same Icon Messages on the Taskbar.

No messages are waiting if I don't sign in - also have a HP Laptop and Printer

All the Messages are under "Archive" - with no option to clear them. 
Some are indicated by a Yellow "!" and some are Blue - could be in the Archive permanently.

I just unpin it from the Taskbar, so I don't see it.

[Kuroi_Kenshi]

Hi @TeresaM19,

Thanks for the update. Since the HP Support Assistant icon is still showing notifications even though there are no active alerts, here are some further steps you can try:

1. Clear the Cache of HP Support Assistant

Close HP Support Assistant completely.

Navigate to:
C:\ProgramData\HP\SupportFramework

Delete the Cache and Temp folders.

Restart your PC and reopen HP Support Assistant to check if the icon clears.

2. Reset HP Support Assistant Notifications

Open HP Support Assistant.

Go to Settings (gear icon) > Health Analysis and Tune-ups.

Turn off notifications, close the app, restart, and then turn them back on again.

This refreshes the notification system.

3. Update or Repair HP Support Assistant

Go to Control Panel > Programs and Features.

Find HP Support Assistant, right-click, and choose Repair (if available).

If Repair isn’t available, uninstall and reinstall the latest version from the HP Support Assistant website.

4. Disable Taskbar Badge Notifications

If the icon is still persistent and bothersome:

Right-click your Taskbar > Taskbar Settings.

Scroll to Notification area > Select which icons appear on the taskbar.

Find HP Support Assistant and toggle it off so it doesn’t show up with the badge.
(This won’t disable HPSA itself, only the visual badge.)

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[TeresaM19]

This is interesting - I do not have the same problem when signing in on my laptop. 
No message icon on the taskbar and I have signed in.

Whatever the tech guys did  when fixing my desktop, seems to have generated an error with the Support Assistant

Kind regards

Teresa