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×InformationFix Windows 10 Update Issues
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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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HP Recommended
The HP Support Assistant is confused (the HPSA database that reads this information on your computer is incorrect).
A complete removal of the HP Support Assistant and its companion software (HP Solutions Framework) might fix the problem.
- Uninstall both softwares
- Restart
- Install a fresh copy of the HP software (which will install the Framework)
- Restart
Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Download
- After download: If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
- After the software is installed: Restart the computer and log in
Optional - After the software is installed, PIN the program to your Windows Start Screen
Windows key (Start) > list "All apps" > open category "H"
Click open category HP Help and Support
Right-Click on HP Support Assistant > PIN to Start
Help and Troubleshooting for HPSA
READ: Get help and Learn about the HPSA software
HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10
If that does not fix it, you will have to ignore or remove the BIOS update from the list - the HPSA is not BIOS Update friendly at times. If the software won't cooperate, just don't do what it says. The joys of being in charge...
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My Opinion on the subject...
Only update the BIOS when you have a reason to do so (for example, something is not working or you have received an Alert from HP that the BIOS update is critical).
It is better to only update the BIOS manually - that is, run this fussy and potentially dangerous update when you want, when you are prepared to do so, and only after you have protected the most critical of your data (make backups to cloud, external drive, "something" besides leaving data sitting on the computer). Why? Because sometimes (even) when you do everything right, things can go sideways.
Reminder – Manually Update the BIOS
How to install BIOS Updates:
Always connect the computer to AC Power and leave the power connected during the entire BIOS update procedure.
Select the option to manually install the BIOS update.
HP Notebook PCs - Updating the BIOS (Basic Input Output System)
HP Desktop PCs - Updating the BIOS (Basic Input Output System)
Open HPSA Software
Settings > Set to “Notify” as opposed to “Auto-Update”
Save Changes > Restart the computer and log in
Open HPSA
Check for Updates > Use the list to determine candidates for update
- Click on each update in the list to see a short description of that package
- If BIOS is offered, simply set to “ignore” or otherwise remove this update from list of potential updates
- If desired: Install other HP software and updates using HPSA or manually install those updates
Check Current BIOS version
Control Panel > icon view > Administrative Tools > System Information
System Summary - Check the information next to BIOS Version / Date
NOTE for those reading >>> Notebooks and the BIOS Update
If you cannot stand to leave the HP Support Assistant in "check but don't update", be extra careful to keep the computer plugged into a power source. Having the battery die during a BIOS update will likely kill your computer. Dead.
Once the BIOS update is "ignored" or removed from the HPSA list of potential updates, it may not return - or will it? Check on occasion to make sure the Updates are doing what you want and expect.
Reference and Resources – Places to find help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Pavilion All-in-One - 27-a010t CTO
OR
Open Support Home
Enter the name of your device
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HP Recommended
Keep in mind that my opinions are just that. This includes my suggestion to manually install BIOS updates. I have learned to be more conservative about this subject than some.
I was hoping that uninstalling both the HP Support Assistant and the HP Solution Framework would settle the HPSA And stop the constant reminder to install the BIOS. It appears, at least for the moment, the choice is to ignore the persistent BIOS update reminder.
All the other updates can be installed at your discretion. My refusal to tell you you must do so is deliberate. I would update. I keep my Workstation updated.
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