Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP System BIOS Update Utility appears to have frozen - advice please?

HP Recommended
hp 15-g255sa
Microsoft Windows 10 (64-bit)

I've been having a lot of issues with a new install of windows and trackpad and mouse not working.


I've tried so many combinations of drivers and roll backs with no luck.


I was asdvised o update BIOS, so downloaded the version from the HP website , put it on a USB and ran it on the laptop.


IMG_20200820_112508.jpgIt has been stuck on the followng screen for over 10 mins - is this normal - how shoud I proceed

Level 16
Level 16
5,658 5,590 613 2,348
Message 2 of 2
Flag Post
HP Recommended

Do you have any news ??
Sorry all we can tell you, if the bios update has started, it is to wait!
If you do not let this happen, you may no longer be able to use the computer.


Please remember to mark the answers this can help other users:
please click on the accept as solution button if message provided an answer to the problem

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation