HP TouchSmart 310-1037 will not display screen

[JonComen]

My HP TouchSmart 310-1037 will not display any screen whatsoever when I turn it on. The compute will work just fine, but it won't show anything on my screen. (It is an All-In-One computer). I tried the restart routine, F5, and F10 routine. Can someone please help me?

[mdklassen]

> Can someone please help me? 

If the screen shows nothing when you initially power-on the computer, you have a problem that cannot be solved on this forum.

Instead, the only person who can help with "trouble-shooting" is a qualified computer technician, who will check the cable between the motherboard and the display, and maybe jury-rig the screen temporarily into a similar computer, to see if the screen will work when connected to some other motherboard.

Does your computer have an additional "video-output" port (VGA? DVI? DisplayPort? HMDI?) such that an external monitor (or projector-unit) can be attached?  If you connect a screen to that port, does the video-circuitry on the motherboard produce any output on this "external" display? If not, then the video-circuitry, not your internal screen, is the problem.

[JonComen]

So, I checked and I did not see any external outputs that would allow such. Is the only solution to my problem to get it repaired by a technician or is there another way for free?

[mdklassen]

> Is the only solution to my problem to get it repaired by a technician  ?

Short answer: NO.

> is there another way for free? 

Maybe. 

Is the computer new-enough to still be covered by HP's warranty?

Or, got any trustable friends with "self-taught" computer hardware and/or electronics skills?

Or, is there a "computer club" in your area? They have aficiandos, who enjoy helping others, by sharing their skills.

Of course, if "parts" are needed, it may not be "free".

[JonComen]

I got it back in about 2012 or 2013 so I'm not sure if the warranty is still valid. Do you have any ideas on if one of the internal parts are the problem?

[mdklassen]

> I got it back in about 2012 or 2013 so I'm not sure if the warranty is still valid.

I am reasonably sure that your warranty has expired.

> Do you have any ideas on if one of the internal parts are the problem? 

Yes. 

It is either the internal graphics-adapter, or the screen, or the "data" cable that connects from the screen to the graphics-adapter.

[JonComen]

Do you suggest I open it? If yes, how would I inspect each of those parts to see which one is having the problem

[mdklassen]

> Do you suggest I open it? If yes, how would I inspect each of those parts to see which one is having the problem.

"How much dynamite should I use to blow a tree stump out of the ground?" 

If you have to ask "how" -- dynamite or computer hardware repair -- then my suggestion is to NOT do it.   

Instead, take the computer to a qualified computer technician, and let a professional do the trouble-shooting.

[JonComen]

That sucks, but that will have to do. One more thing, are you sure one of those part are the issue, or could there be a potential different problem

[mdklassen · Accepted solution]

> That sucks, but that will have to do.

Yes, gone are the days when any person could fix their own automobile, without any electronic diagnosis tools.

> Are you sure one of those part are the issue, or could there be a potential different problem.

The answer to any "or" question similarly structured is "because one of those 2 conditions will always be TRUE -- the answer is YES".

However, I would say 90% of the likelihood of the problem is within one of those 3 parts, leaving 10% of the problem to be something completely different (as Monty Python would say).