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HP Win 10 hardware diagnostics tool won't open. Get black screen with "info attempt to provision"

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Touchsmart 300
Microsoft Windows 10 (32-bit)

Wireless keyboard syncs but still won't work. And Hp hardware diagnostic tool won't open just get temporary black screen. Help




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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  


Are you using the same keyboard and mouse which came with the computer?

  • Press the blue Connect button on the bottom of the mouse or keyboard and hold it down for 10 seconds. Synchronize the wireless devices as follows: Turn the computer around and find the wireless receiver on the back. Pull down on the USB receiver to unplug it from the USB slot.
  • Refer to this document: on Wireless Keyboard and Mouse Connection Issues

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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