• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-11-2019 11:43 PM

HP Recommended
Product: Touchsmart 300
Operating System: Microsoft Windows 10 (32-bit)

Wireless keyboard syncs but still won't work. And Hp hardware diagnostic tool won't open just get temporary black screen. Help

 

 

 

1 REPLY 1

‎12-14-2019 01:43 PM

HP Recommended

@Noxapater
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

 

Are you using the same keyboard and mouse which came with the computer?

  • Press the blue Connect button on the bottom of the mouse or keyboard and hold it down for 10 seconds. Synchronize the wireless devices as follows: Turn the computer around and find the wireless receiver on the back. Pull down on the USB receiver to unplug it from the USB slot.
     
  • Refer to this document: https://support.hp.com/in-en/document/c00006821 on Wireless Keyboard and Mouse Connection Issues

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->