HP engineer site visit

[SandeepM1111]

my HP all in one asking to reInstall the Windows ... warranty is over , need HP engineer to visit on paid charges ..what is the best way to register complaint & make him visit

[Max3Aj · Accepted solution]

@SandeepM1111, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP All-in-One 24 is asking to reinstall Windows, that usually means the system is unable to boot properly due to a corrupted OS, missing boot files, or a failed update. Let's walk through the possible causes and your options to fix it. 

First, what exactly do you see on the screen?
 

Please let me know if you see any of these:

• “No Boot Device Found” or “Boot Device Not Found”
• “Reinstall Windows” or “Your PC needs to be repaired”
• HP Recovery Manager asking for recovery
• A blue screen with error codes
• A black screen with some text

Basic Fixes to Try First

1. Restart the PC and press F11 repeatedly during boot to open the HP Recovery Environment.     
   If successful, you may see options like Reset this PC or System Recovery.
2. If F11 doesn't work, try pressing Esc during startup and then F9 to check if your hard drive is being detected.

🛠️ Recovery Options

Option 1: Use HP Cloud Recovery Tool

If the recovery partition is missing or corrupted:

• On another working Windows PC, download the HP Cloud Recovery Tool:
  HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
• Run the tool and input your All-in-One’s serial number to create a bootable USB recovery drive (at least 32 GB).
• Plug the USB into your All-in-One, power it on, press Esc > F9, and boot from the USB.
• Follow on-screen instructions to reinstall Windows and HP drivers.

Option 2: Use Windows 11 Installation Media

If you don't want to use HP recovery:

• Download the Media Creation Tool from Microsoft:
  https://www.microsoft.com/software-download/windows11
• Create a bootable USB drive.
• Boot from USB (Esc > F9 on boot), and reinstall Windows.

If you still want to log a case, please follow this link - https://support.hp.com/in-en/contact 
And You may also visit the nearest HP authorized service center, the service team will check and assist you. 

Kindly follow this link to locate the nearest HP service center: https://support.hp.com/in-en/help/service-center

(Enter the city name or pincode) 

I hope this helps.

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[SandeepM1111]

This was helpful , thanks 

[Max3Aj]

@SandeepM1111, Thank you for your response. 

We are glad to be of assistance. 

If you're all set, please mark this post as 'Accepted Solution'. 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Max3Aj