• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-10-2020 04:06 AM

HP Recommended
Product: Envy Photo 7134
Operating System: macOS 10.15 Catalina

The two HP icons on my desktop for printer and scanner has a question mark over it. Why? How can I resolve this? I am using an Apple Mac Desktop machine running Catalina. 

1 person had the same question
1 REPLY 1

‎11-24-2020 08:04 AM

HP Recommended

@NB20, Welcome to the HP Support Community!

 

Are you able to print and scan from your MAC?

How is the printer connected to the MAC?

Kindly share a picture of the issue you are facing for better assistance.

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.