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NB20
New member
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Message 1 of 2
230
Flag Post

HP icon on Mac showing a question mark over it

HP Recommended
Envy Photo 7134
macOS 10.15 Catalina

The two HP icons on my desktop for printer and scanner has a question mark over it. Why? How can I resolve this? I am using an Apple Mac Desktop machine running Catalina. 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@NB20, Welcome to the HP Support Community!

 

Are you able to print and scan from your MAC?

How is the printer connected to the MAC?

Kindly share a picture of the issue you are facing for better assistance.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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