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HP icon on Mac showing a question mark over it

HP Recommended
Envy Photo 7134
macOS 10.15 Catalina

The two HP icons on my desktop for printer and scanner has a question mark over it. Why? How can I resolve this? I am using an Apple Mac Desktop machine running Catalina. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@NB20, Welcome to the HP Support Community!


Are you able to print and scan from your MAC?

How is the printer connected to the MAC?

Kindly share a picture of the issue you are facing for better assistance.


Keep me posted.

I am an HP Employee

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