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TraciM65
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Message 1 of 2
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HP recovery media issue

HP Recommended
HP Stream laptop
Microsoft Windows 10 (64-bit)

I need to do a full system restore of this laptop.  I ordered the recovery media and when I followed the instructions, I get an error message stating that "This computer is not supported by the system recovery media" .  Who do I contact to get the correct recovery media.  I paid $80 for this recovery media and I want it replaced.  I can't restore the computer without it.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@TraciM65 The best way to get this sorted is by contacting the team you ordered the recovery media from, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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