HP stuck on preparing automatic repair

[CreatedByNaima]

Hello, I have an HP All-In-One 24 F00F20. My computer doesn’t want to turn on completely. When it turns on, the HP logo shows and says please, wait…then it just stays there loading and suddenly a blue screen comes on with and shows the following next to a qr code: CRITICAL_PROCESS_DIED and it restarts. When it restarts it just shows the HP logo again and says Preparing Automatic Repair, and it just stays there loading. It doesn’t do anything else, no percentage shows, no repairs are done. It doesn’t do anything just loading at the Preparing Automatic Repair. The computer was working perfectly 48 hours ago, it was turned off properly. I believe this problem started after a Windows 10 update and it started with the computer turning on and restarting quickly with not network connection from there it turned into the situation described above. I tried doing the system tests and it passed all of the tests. This computer is only a year and 11 months old and it has only been used for work purposes. Please help, thanks in advance.

[Paul_Tikkanen]

Hi:

Since you ran the hardware tests and they all passed, the only suggestion I can offer if you don't need to recover any files from the PC would be to make a bootable USB recovery drive using the HP cloud recovery tool.

The recovery drive will reinstall W10, the drivers and the software that originally came with your PC.

Here is an info link for how to use that utility...you will need to have access to another Windows PC running W7 64 bit or newer and a 32 GB USB flash drive.

 HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

[CreatedByNaima]

Hello, I followed the steps above. I used a brand new 128GB USB drive and did everything. Once I hit F9 and chose the USB drive to install the W10, it just showed a blue logo and the loading circle. Left it on for over an hour and it just kept loading in the same screen, no other options ever came up. 

 

[Paul_Tikkanen]

Hi:

It appears you did everything right, so unfortunately I don't know why the PC is stuck on that screen for so long.

Things should have been progressing a minute or so after you booted from the USB flash drive.

The only other thing you can try that I know of is to just make a plain W10 bootable USB installation flash drive with the Media creation tool, and see if the PC will boot from that and install W10.

Download Windows 10 (microsoft.com)

[CreatedByNaima]

Hi Paul, I tried that as well and it did the same thing. It just stood loading on the Windows screen and never did anything else. I took it to get repaired and the guy said there was nothing they could do with it because it did the same thing for them. They said that it could be a processor issue or a CPU/GPU issue and that my best option was to start thinking of buying another computer, unfortunately. It truly *** because I only had this computer for less than 2 years and it randomly started restarting on its own after a windows update. I don't think I'll ever buy another HP product. Thanks for your help!

[Paul_Tikkanen]

You're very welcome. 

Sorry that I wasn't able to help you get your PC to work again.