HP support assistant update failure

[erle2683]

Hi all!

Yesterday (Sept 10th 2019) my icon for HP support assistant in the start menu disappeared.

To reinstall it, I find it on the HP web: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

There I can download the installer "sp98862.exe". When unpacking the installer notes that several files already exist. I allow it to overwrite them. When the installer then starts to install the green progressbar only reaches about 1/20, then it says installed successfully.

I get an icon in my start menu, but nothings happens when I click it. If I click the desktop icon (which is a blank icon, but the text says "HP support assistant") I get an error message which says:
"Package failed updates, dependency or conflict validation"

I've tried to uninstall the software through the uninstall options in the control panel, and then reinstall. Same result.

Thankful for suggestions.

[Echo_Lake · Accepted solution]

@erle2683
Thank you for posting on the HP Support Community.

To resolve most HP Support Assistant issues by downloading and installing the latest version of HP Support Assistant from the HP Support Assistant website.

I have a few troubleshooting steps we could try to fix the issue: 

1. In Windows, search for an open Uninstall a program.

2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

   Figure: Uninstall HP Support Assistant

   

3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

   Figure: Uninstall confirmation

   

4. Restart your computer to complete the process.

Use the information in this document to troubleshoot specific HP Support Assistant issues. Click here: https://support.hp.com/in-en/document/c03601631

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[erle2683]

Found working suggestion in troubleshooting document: roll back to previous restore point. Have now re-installed other updates and Support assistant works. I have although not tried to update the support assistant. It has ver 8.6.18.11 (framweork: 12.12.23.3, config files: 8.0.9326.1148)

[Echo_Lake]

@erle2683
thank youf or posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.