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‎04-26-2020 07:57 PM

HP Recommended
Product: HP pavilion all in one 27 xa1055z
Operating System: Microsoft Windows 10 (64-bit)

Im doing system recovery for Windows 10 factory reset. It's doing for meny hours and stopped 41%. It doesn't go forward ( Resetting this PC 41%)

1 REPLY 1

‎04-27-2020 03:18 AM

HP Recommended

Hi

Doing a Factory Fresh F11 can stress and cause premature failure of a HDD.


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

OR

 

https://www.microsoft.com/en-us/software-download/windows10

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