HP web site NOT ACCEPTING info that is CLEARLY marked on my Laptop!

[SilkPony555]

HP web site will NOT ACCEPT the Laptop Serial # --- which came right from the Laptop' --- when I try to input it in, in order to try and get my Product Key from the system!

Have now spent HOURS on this _____!  Any help will be MUCH APPRECIATED!

[Raj_05]

Hi @SilkPony555,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support 

[SilkPony]

My HP Laptop (Pavilion ze4500) shows the S/N: CNF3450LM2, and P/N: DM736A#ABA.

When I enter the S/N into the HP website, it basically says there is no such S/N --- despite the FACT that the info is on the Bottom of the Laptop, as well as in the software.

I called HP, gave them the aforementioned info, and was told it was an "All-In-One" Device!

I asked for help and they would not do anything further (unless I agreed to a monetary fee --- including the FACT that I have yet to get their Laptop connected to the Internet --- despite spending hours doing Trouble Shooting, calling my Internet Provider (my Desktop, and other Devices work perfectly with their same Router), etc.

Not exactly a model to use that will endear people to use HP.  Very disappointing experience.

[Raj_05]

Hi @SilkPony555,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support