HPConnectedremoteservice.exe errors

[garyg45]

Last night my wife's HP ENVY 4-1215dx laptop started to have problems with the screen blinking every 10-15 seconds and when typing, letters had to be retyped because they didn't take the first time.  The laptop is running Windows 8 64 bit.  The PC was rebooted last night, but it didn't fix the problem.

This morning I ran a tool called MiniToolBox, and it found multiple errors for HPConnectedRemoteService.exe.  An example of one of the errors is below.

Application errors:
==================
Error: (04/23/2015 07:28:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPConnectedRemoteService.exe, version: 1.0.1218.0, time stamp: 0x5078a573
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d34d8
Exception code: 0xe0434352
Fault offset: 0x0000000000047b8c
Faulting process id: 0xfdc
Faulting application start time: 0xHPConnectedRemoteService.exe0
Faulting application path: HPConnectedRemoteService.exe1
Faulting module path: HPConnectedRemoteService.exe2
Report Id: HPConnectedRemoteService.exe3
Faulting package full name: HPConnectedRemoteService.exe4
Faulting package-relative application ID: HPConnectedRemoteService.exe5

Error: (04/23/2015 07:28:29 AM) (Source: .NET Runtime) (User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

After finding these errors I went to Control Panel>Programs and Features and did a Repair for HP Connected Remote, which didn't fix the problem.  Next, I uninstalled HP Connected Remote, rebooted, and the problem appears to be fixed.

Do I need HP Connected Remote for anything?  If so, how do I download a new copy that works?

Gary

[Nuccii · Accepted solution]

HP is no longer providing the Connected Remote App nor is it available in any app stores.  Review this:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03748009

It is not necessary to the functioning of your computer and if you have problems, simply uninstall it.

[garyg45]

Nuccii,

Thanks for the information.  I'm no longer getting the blinking screen and other issues since I have uninstalled it.

Gary

[Nuccii]

Your welcome:smileyhappy:

[alvarito65]

---

@garyg45 wrote:

Last night my wife's HP ENVY 4-1215dx laptop started to have problems with the screen blinking every 10-15 seconds and when typing, letters had to be retyped because they didn't take the first time.  The laptop is running Windows 8 64 bit.  The PC was rebooted last night, but it didn't fix the problem.

This morning I ran a tool called MiniToolBox, and it found multiple errors for HPConnectedRemoteService.exe.  An example of one of the errors is below.

Application errors:
==================
Error: (04/23/2015 07:28:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: HPConnectedRemoteService.exe, version: 1.0.1218.0, time stamp: 0x5078a573
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16864, time stamp: 0x531d34d8
Exception code: 0xe0434352
Fault offset: 0x0000000000047b8c
Faulting process id: 0xfdc
Faulting application start time: 0xHPConnectedRemoteService.exe0
Faulting application path: HPConnectedRemoteService.exe1
Faulting module path: HPConnectedRemoteService.exe2
Report Id: HPConnectedRemoteService.exe3
Faulting package full name: HPConnectedRemoteService.exe4
Faulting package-relative application ID: HPConnectedRemoteService.exe5

Error: (04/23/2015 07:28:29 AM) (Source: .NET Runtime) (User: )
Description: Application: HPConnectedRemoteService.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.PlatformNotSupportedException
Stack:
   at System.ServiceModel.Channels.TransportManager.Open(System.ServiceModel.Channels.TransportChannelListener)
   at System.ServiceModel.Channels.TransportManagerContainer.Open(System.ServiceModel.Channels.SelectTransportManagersCallback)
   at System.ServiceModel.Channels.HttpChannelListener`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at System.ServiceModel.ServiceHostBase.OnOpen(System.TimeSpan)
   at System.ServiceModel.Channels.CommunicationObject.Open(System.TimeSpan)
   at SwitchBoard.Utils.WCFServiceHostUtil.setupService(System.Object, System.Type, Int32, Boolean)
   at SwitchBoard.SwitchBoardService.RunService()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

After finding these errors I went to Control Panel>Programs and Features and did a Repair for HP Connected Remote, which didn't fix the problem.  Next, I uninstalled HP Connected Remote, rebooted, and the problem appears to be fixed.

Do I need HP Connected Remote for anything?  If so, how do I download a new copy that works?

Gary

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