HPDM - Device behind a NAT

[Mizuho]

Hi,

I've HPDM 5.0 installed on Windows 2016 server and I can't send task this errors occurs each time I try:

"HPDM - Device behind a NAT" devices are behind NAT private router.

network "scheme''

HPDM with public IP behind fw --> net --> user --> private router NAT --> Mt22 thinOs

logs on HPDM server:

2021-05-12 08:02:57: Map repository to: Master Repository
2021-05-12 08:02:57: Successfully sent task to the HPDM Gateway
2021-05-12 08:28:23: Task has been retrieved by the Agent.
2021-05-12 08:30:38: [Error code: 1071104] [Module: Agent] [Category: Other file transfer protocol related error]
2021-05-12 08:30:38: [Error Details]: Copy files using repository Master Repository.
Failed to download replace to /tmp from /Repository/Agents/HPThinPro7_64.
Failed to download hpdmagent.hpk to /tmp from /Repository/Agents/HPThinPro7_64.
Failed to execute Copyfile task.
ErrorCode: 1071104, Error Info: ./ftpclient/HttpClient.cpp@463: Failed to login private_ip:443,error:code Couldn't connect to server
2021-05-12 08:30:38: Failed to execute UpdateAgent task.
2021-05-12 08:30:38: ErrorCode: 1071104
2021-05-12 08:30:38: Failed to execute common task.
2021-05-12 08:30:38: ErrorCode: 1071104

I can see in my firewall logs the HPDM server try to connect to my private ip, behind my private router... but I dont know how-to configure HPDM - Gateway...

Please could help me to configure properly Hpdm

Thank-you

[WAWood]

@Mizuho 

Sorry, but we here do not provide support for Commercial OSs -- like Windows Server.

And unfortunately, our Enterprise branch does not provide consumer-level support, either.

[Mizuho]

Thank-you for your answer, but issue isn't Windows Server but HPDM... logs come from Hpdm

Regards.

[WAWood]

@Mizuho 

HPDM is not an operating system.  You thread clearly indicates Windows Server -- which we do not support here.