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‎04-11-2016 07:44 PM

HP Recommended
Product: H5Q 16AA# ABA
Operating System: Microsoft Windows 10 (32-bit)

I'm trying to help my mother with her computer.:womanfrustrated:
 I ran a scan on her hard drives and the hard drvie optimized dst check failed. The Failure ID is OGFB6C-000836-9XJ2XA-615903. Can anyone tell me where I go from here? Do I need to get her a new hard drive, ect??? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2016 08:11 PM

HP Recommended

Jenna, welcome to the forum.

 

I believe that the hard drive has failed.  Here is the Troubleshooting section for the hard drive.  I suggest following the guide on testing it.  If it shows that it has failed, your only option is to replace it.  Here is a guide to help you replace it.  You should assure that the new hard drive is the same size or larger than the existing one.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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3 REPLIES 3

‎04-11-2016 08:11 PM

HP Recommended

Jenna, welcome to the forum.

 

I believe that the hard drive has failed.  Here is the Troubleshooting section for the hard drive.  I suggest following the guide on testing it.  If it shows that it has failed, your only option is to replace it.  Here is a guide to help you replace it.  You should assure that the new hard drive is the same size or larger than the existing one.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎04-12-2016 07:31 AM

HP Recommended

Thank you for your help  and your quick response old_geekster! 

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‎04-12-2016 09:29 AM

HP Recommended

You are very welcome.  I am glad to help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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