• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-11-2016 07:44 PM

HP Recommended
Product: H5Q 16AA# ABA
Operating System: Microsoft Windows 10 (32-bit)

I'm trying to help my mother with her computer.:womanfrustrated:
 I ran a scan on her hard drives and the hard drvie optimized dst check failed. The Failure ID is OGFB6C-000836-9XJ2XA-615903. Can anyone tell me where I go from here? Do I need to get her a new hard drive, ect??? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2016 08:11 PM

HP Recommended

Jenna, welcome to the forum.

 

I believe that the hard drive has failed.  Here is the Troubleshooting section for the hard drive.  I suggest following the guide on testing it.  If it shows that it has failed, your only option is to replace it.  Here is a guide to help you replace it.  You should assure that the new hard drive is the same size or larger than the existing one.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-11-2016 08:11 PM

HP Recommended

Jenna, welcome to the forum.

 

I believe that the hard drive has failed.  Here is the Troubleshooting section for the hard drive.  I suggest following the guide on testing it.  If it shows that it has failed, your only option is to replace it.  Here is a guide to help you replace it.  You should assure that the new hard drive is the same size or larger than the existing one.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎04-12-2016 07:31 AM

HP Recommended

Thank you for your help  and your quick response old_geekster! 

Was this reply helpful? Yes No

‎04-12-2016 09:29 AM

HP Recommended

You are very welcome.  I am glad to help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.