Locked topic

This topic has been locked due to inactivity for a long period of time. If you have a question, please create a new topic by clicking here.
jennasweet111 Honor Student
Honor Student
2 0 0
Message 1 of 4
545
Flag Post
HP Recommended

Solved!

Hard Drive Optimized failed DST Check

H5Q 16AA# ABA
Microsoft Windows 10 (32-bit)

I'm trying to help my mother with her computer.:womanfrustrated:
 I ran a scan on her hard drives and the hard drvie optimized dst check failed. The Failure ID is OGFB6C-000836-9XJ2XA-615903. Can anyone tell me where I go from here? Do I need to get her a new hard drive, ect??? Thank you.

3 REPLIES
Provost Provost
Provost
20454 2247 7478
Message 2 of 4
536
Flag Post
HP Recommended

Solved!

Hard Drive Optimized failed DST Check

Jenna, welcome to the forum.

 

I believe that the hard drive has failed.  Here is the Troubleshooting section for the hard drive.  I suggest following the guide on testing it.  If it shows that it has failed, your only option is to replace it.  Here is a guide to help you replace it.  You should assure that the new hard drive is the same size or larger than the existing one.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
jennasweet111 Honor Student
Honor Student
2 0 0
Message 3 of 4
510
Flag Post
HP Recommended

Solved!

Hard Drive Optimized failed DST Check

Thank you for your help  and your quick response old_geekster

0 Kudos
Provost Provost
Provost
20454 2247 7478
Message 4 of 4
497
Flag Post
HP Recommended

Solved!

Hard Drive Optimized failed DST Check

You are very welcome.  I am glad to help.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation