Solved: Hard drive compromised - HP Support Community

H2oson · ‎12-12-2021

I believe my hard drive got compromised. I received a virus now computer won’t boot? What can I do to fix it

GOLD_MASTER · ‎12-12-2021

Sorry, so for this case, you will either have to perform a clean install of the operating system or replace the storage drive with a new one and then install Windows.

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GOLD_MASTER · ‎12-12-2021

Hello @H2oson .
Maybe it can be a mechanical or logical failure problem, so first to make sure that it is not what I say and that it is a virus problem, then you must perform a hardware scan, so to do this, turn on your computer and quickly press the f2 key.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

H2oson · ‎12-12-2021

It didn’t do anything. When I turn on my computer I get a black screen with

c:windows\ststem32>

GOLD_MASTER · ‎12-12-2021

@H2oson .

You have already tried to restore Windows?, to do so, press the f11 key when turning on the computer to start the recovery.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

H2oson · ‎12-12-2021

F11 doesn’t do anything. Still in same page.

GOLD_MASTER · ‎12-12-2021

@H2oson .

Sorry, so for this case, you will either have to perform a clean install of the operating system or replace the storage drive with a new one and then install Windows.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

H2oson · ‎12-12-2021

Thanks

Hard drive compromised

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