-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Desktops
- >
- OS/Recovery
- >
- Hard drive failed i need the software with the os on a cd so...
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question
Hard drive failed i need the software with the os on a cd so i can Replace the hardrive
04-02-2021 08:53 PM

I have A hp envy 700 pc series and i need The software so i can Replace the broken hard drive.
product# f3e01aa#aba
04-02-2021 09:58 PM

If your computer was running an "activated" copy of Windows 10, Microsoft "knows" your product-key.
So, if you download the "generic" Windows 10 software: Download Windows 10 (microsoft.com)
to an empty 8 GB USB memory-stick, or burn to a blank DVD disk, and boot from this media, you can reinstall Windows 10. onto the replacement disk-drive. If asked for a product-key, click "I do not have one". Windows will "call-home" to Microsoft, and will automatically use the previous product-key.
04-03-2021 01:51 PM

That's correct -- but while HP Recovery Media will have the HP utilities and HP drivers, it will not have MS Office on it.
If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.
The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.
Here is the link: https://support.hp.com/us-en/document/c06162205
As to MS Office, we can not help you with that, so you will have to contact HP Customer Support to see what they can do for you:
USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp
Good Luck
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP

Didn't find what you were looking for? Ask the community