• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-13-2021 04:33 PM

HP Recommended

Can you borrow a mouse and see if windows works with that? Does you touchpad work in the setup pages? If you check your model number online at hp it will tell you how to enter computer setup at boot.  You could download and run from a usb stick or dvd a version of linux that you wouldn't install, just run from the disk and see if the touchpad works. There are videos on youtube on Ubuntu linux that would show you how to boot to a disk. I wouldn't reset windows yet in case it makes things worse.  At least make sure you have a mouse and it works before changing anything or you will get stuck half way unable to answer questions in the reset screens. 

Was this reply helpful? Yes No

‎02-15-2021 12:42 AM

HP Recommended

@Dont_PontThe fact that the hardware tests failed is a worry. You *could* try doing a factory reset, but I doubt it'll make any difference.

If it's not under warranty any more, then you could try disassembling it, removing the top cover / palm rest and re-seat the ribbon cable for the TP, but again, I've not had much luck in the past with this. Touch pads work or don't, there's not usually an in-between.

If it's under warranty (or if you want to try anyway) call HP and quote the error code or QR code (that the diags gave you) when you call.

Otherwise, get yourself a wireless or Bluetooth mouse instead of the TP.

Sorry.

Was this reply helpful? Yes No

‎02-16-2021 06:43 AM

HP Recommended

Ok thanks for the help

Was this reply helpful? Yes No

‎02-18-2021 02:06 PM

HP Recommended

If you have the time and your data is saved off it could work. However, before you do, run a hardware test on your hard drive, https://www.youtube.com/watch?v=14GKIpGPNRM&t=4s to be sure it's ready for the reset.  Also make sure your battery is charged. It's a bit of an overkill but better safer than sorry. 

Was this reply helpful? Yes No

‎02-18-2021 05:55 PM

HP Recommended

>  I couldn't copy paste it as my cursor was not working

 

Do you have a "spare" USB mouse? If so, connect it, let Windows load the correct device-driver, and use it to move the mouse-pointer.

 

One harmless way to exit from UEFI diagnostics is to hold-down the computer's ON/OFF button, until the computer powers-off.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.