• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-12-2020 02:52 PM

HP Recommended
Product: HP All-in-One - 22-b392ds

96BC03D8-5C05-4C37-8B29-34846BFB5977.jpeg

 we have tried F2 and gone thru the checks. The 1st smart drive pass the second one fails. That’s the error code 

BE1F5BE5-30C5-41D9-BDC7-0C89D118FE05.jpeg

3 REPLIES 3

‎05-12-2020 03:32 PM

HP Recommended

Hi:

 

The code you received means that the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the service guide where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05145971

 

After you replace the drive, you can by using another Windows PC and a 32 GB USB flash drive, create a bootable recovery drive using the HP cloud recovery tool, that will reinstall W10, the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

Was this reply helpful? Yes No

‎05-12-2020 03:50 PM

HP Recommended

Thank you for your assistance 

Was this reply helpful? Yes No

‎05-12-2020 03:51 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.